“Don't put more #Bitcoin into your national currency than what you're willing to lose.”
- nostr:nprofile1qqsf9jl9scw0c5snmkylpfhkppzgd7z7dupul6ms5yl52kfcz9jr8wqpz3mhxue69uhhyetvv9ujuerpd46hxtnfduq3vamnwvaz7tmjv4kxz7fwwpexjmtpdshxuet5qyv8wumn8ghj7un9d3shjtnndehhyapwwdhkx6tpdsrwnevq https://image.nostr.build/0b574cbfac0122e324d00d4c2e494f8c654070b6e30b3662ccd27a29720955f5.jpg
Want to stack some sats? Help test our upcoming Swap service!
Bitcoin bounties will be awarded for critical vulnerabilities.
The Swap includes on-chain and Lightning to start; we'll add Liquid and USDT support later.
https://thebitcoincompany.com/bug-bounty
Interested in using our upcoming bitcoin-and-stablecoin Swap or fiat-to-bitcoin Exchange service?
Both products will be available to users, as well as to developers wanting to integrate our UI or API.
Join our waitlist using the form at https://thebitcoincompany.com/bug-bounty
"Bitcoin has come much further and much faster than people expected. There was a saying in the early dotcom era about “internet time,” and bitcoin time seems to be moving even faster."
- nostr:nprofile1qqsqyredyxhqn0e4ln0mvh0v79rchpr0taeg4vcvt64te4kssx5pc0spr9mhxue69uhhyetvv9ujuumwdae8gtnnda3kjctv9u45qua8 https://image.nostr.build/2714697d6fa14fc781ae4fb47a5921e628790c30f99b820f4aaf35f191ca02ea.jpg
Hi Maria
We never received your latest email saying you did not have the LN Invoice you paid, otherwise we would have replied. In our records we replied to you on August 18 and then did not hear back.
Sending us just a payment hash and secret (which was your initial email) was not enough for us to track this down, which we did explain in the email and requested other data points you could provide us instead (LN Invoice, exact sats amount, of order reference ID).
We know for sure our email service is working, so we aren't sure why we're not receiving some of your emails.
Nevertheless, we can see you've provided the reference ID in the email you screenshotted here - this is enough for us to track that order down. We have found that order now, and it was purchase on a second account you had (which we also mentioned in our email) - this is why it didn't appear for you at first. You are checking the wrong account. The account it was ordered on has the username 0210e1d9c4ffc52 (likely another LNAuth account by the looks of it).
If you log into your second account (username 0210e1d9c4ffc52) you will find the card details there. It has actually been there all along. If for some reason you cannot access that account anymore, then we can provide the claim link and challenge token for that card via Nostr DM here - just let us know.
We appreciate your adversarial thinking, but we haven't built our reputation by stealing customer funds or ghosting support tickets. This genuinely is a misunderstanding related to not receiving what looks like your latest few emails, as well as you using multiple accounts. If that ever happens in future you can always reach out via our Nostr, Telegram, or X account.
This does not sound remotely familiar. Reach out to us at support@thebitcoincompany.com and we'll get to the bottom of it. We always make good on orders and always reply to support tickets within 24 hours.
"It should be obvious by now:
#Bitcoin, not blockchain.
#Bitcoin, not crypto.
#Bitcoin, not DeFi.
#Bitcoin, not Web3.
#Bitcoin, not CBDCs.
#Bitcoin, not centralized neo-banks that sell you fractional-reserve paper bitcoin.
#Bitcoin."
- nostr:nprofile1qqsxu35yyt0mwjjh8pcz4zprhxegz69t4wr9t74vk6zne58wzh0waycppemhxue69uhhjctzw5hx6ef0qythwumn8ghj7un9d3shjt3s0p3ksct59e3k7mf0qyt8wumn8ghj7mn0wd68ytndd9kx7afwd3hkctctqc4jq https://image.nostr.build/9e8488ab67112c7633381314545279d3706920cbb9e8d3ef2f56bf69732b3ab2.jpg
"It gives me hope for the future. These #Bitcoin guys are charging up the hill w/ a sharper spear & we're going to kill this fiat monster. The system's broken. The wrong people are winning. Let's crush these assholes."
- nostr:nprofile1qqsypjyxzkns7qnxrylzsgh3h53e3sd86mq8auv24dr4mtkxdqlzjccpzfmhxue69uhhqatjwpkx2urpvuhx2ucpzdmhxue69uhhyetvv9ukzcnvv5hx7un8qy28wumn8ghj7un9d3shjtnwdaehgu3wwanqhaaz6w https://image.nostr.build/826412ae5e4d7ec6a50172c94101e9e8448a29ced4e8a2542e68e8f302285281.jpg
Hey, we got back to your support ticket about this and the card is in your account. We don't provide support via Telegram which you'll notice from our pinned message. Support is available through the app itself or via support@thebitcoincompany.com - we always reply within 24 hours there.
You might have noticed there were infrastructure issues due to the CrowdStrike/Windows update. This impacted our gift card providers temporarily.
Glad to hear you tried us out, and we appreciate the feedback!
The way our card provider's API functions doesn't allow us to present info like card balances within the app unfortunately. Although this is something we'd prefer to have too, when possible.
In terms of dealing with small balances - ideally you use it in a way that doesn't leave dust. Eg, buy the exact card value needed for your purchase (while keeping in mind the 2.5% + $2 forex fee if spending outside USD/USA).
Alternatively, if you use one card multiple times and end up with a small balance, you can ask a merchant to split the transaction over two payment methods (works well at gas stations, based on user reports).
We'll have a Mastercard launched soon with different currencies (USD, EUR, CAD, GBP) and better forex fees (2% flat when spending outside the card native currency).
Overall there are always trade-offs with these kind of products though. If they fit your use-case it seems awesome; if not, they'll be very clunky. That's why we keep expanding our range to cover as much as we can.
This doesn't make much sense - we only fulfill orders that you initiate, so you can't receive the wrong card unless you order the wrong one. If you ever order the wrong card then contact our support and do not claim/redeem the card - that way we can refund you. If you order the wrong card then claim/redeem it, we cannot refund you.
Always read our checkout terms for each card you purchase too, to be sure it works how you expect prior to purchasing it.
support@thebitcoincompany.com
Hey, if you need support be sure to use our support email as messages get missed easily via socials.
It's support@thebitcoincompany.com
We always reply within 24 hours there :)
Hey, if you need support be sure to use our support email as messages get missed easily via socials.
It's support@thebitcoincompany.com
We always reply wihin 24 hours there :)
Not sure why that would be, as they are no longer displaying here. Maybe clear cache + refresh page. Although if you paid the invoice then hit us up at support as we can refund any cards that don't arrive.
Hey - sorry for the delayed reply! Be sure to reach out to support@thebitcoincompany.com if you have queries or support requests.
We cannot cancel and refund a prepaid Visa once it's issued, which is why we recommend starting with a low value ($10) test card before scaling your purchases up.
Contact our support so we can troubleshoot with you, as we can likely find a merchant near you that'll accept the card.
We're excited to launch our new Remittances API powering instant, cross-border payments for any platform 🚀
One easy integration to send Mexican Pesos 🇲🇽 or Brazilian Real 🇧🇷 to local bank accounts in under 1 second⚡
More currencies & countries coming soon!
If you want to turn on cross-border payments in your application please reach out!
https://thebitcoincompany.com/remittanceshttps://m.primal.net/HnPR.jpg
It depends on the volume being sent, although we'll be pushing the rate down over time for everyone.
Reach out using the link in the OP and we can discuss rates for your use case!
Hey @Karnage@johnsBeharry
Any tips / roadmap / exercises for running a product design sprint with our team similar to what we did with you all a couple years ago?
#nostrdesign
It's really important to read the terms we provide about the cards, as well as the complete terms always linked to.
Note that we don't set those terms, but eBay and Walgreen's (in the examples you gave).
Prepaid Visa cards can be a better choice, although they do come with less rewards (except when we run promotions), and not every merchant will accept prepaid cards either.
There's no perfect solution unfortunately, which is why we try to provide as many avenues as possible.
Our cards are not 3DS enabled so do not have a name or address associated with them. That means merchants who need that second verification method will not accept the card.
Reach out to our support at support@thebitcoincompany.com as we can help troubleshoot.
We just added this new lot of 🇵🇱 Poland brands with bitcoin back rewards!
APART
Samsonite
Bee
DAJAR
EMAKO
Eventim
Gerlach
Hebe
Homla
TaniaKsiazka
Czytam
Greenpoint
Trendy Opticians
Vision Express
nostr:nevent1qqsts0ul0u5uvn24fvmaanc90axraa5vuhpl5sm0d0lcc39jv68yzasppemhxue69uhkummn9ekx7mp0qgsr4uv8hlsqjgxcwp52d0xll3y0fvjp68vzt9xd89g3ngcgjyzpv4qrqsqqqqqpdz0zu3
... and there's more!
We just added this lot of #bitcoin back gift card brands in 🇫🇷 France:
Xbox
Nintendo eShop
Alltricks
AOSOM
Greenweez
Hunkemoller
Respire
Selency
nostr:nevent1qqswkpevjqf8h73qjwn5sa30suzkf4um3n8rdv4lzc9qy2g8nrpccqqpz9mhxue69uhkummnw3ezuamfdejj7q3q8tcc00lqpysdsurg567dllzg7jeyr5wcyk2v6w23rx3s3ygyze2qxpqqqqqqzs3nyf5
Thought we were done with 🇫🇷 France? Not likely!
Check out these new brands with sats back rewards 👇
Netflix
Just Eat
Shopetic
Trip & Co
Vinoclub
My Vitibox
Satellite Paris
King Jouet
Liou
Marypop
Chasseur
Corail
Cheerz
Cyrillus
Faguo
Hapik
nostr:nevent1qqspj8y8k5dpx8ct9rw0zxu3jaywazx2hcjm0m5jap2lln5xph82z5gppemhxue69uhkummn9ekx7mp0qgsr4uv8hlsqjgxcwp52d0xll3y0fvjp68vzt9xd89g3ngcgjyzpv4qrqsqqqqqp2f5dyq
Our prepaid Visa cards are still available in that case and they require almost none of what you mentioned.
There are no perfect solutions, only trade-offs. These cards offer greater reliability and more country/currency support than our Visa cards, but to offer those improvements they require additional verification steps.
If they don't fit your use case, then we understand completely.
Our existing Visa cards and these new Mastercard's both work in Australia (the international versions that is).
It's quite a while off that we'll have a specific AUD card, although the USD cards fill that gap in the meantime.
We expand our global gift card brands every single month - here's the latest additions for the USA 👇
Walgreens 💊
PUMA 👟
Zaxby's 🥪
Smashburger 🍔
J.Crew 👕
Sunglass Hut 🕶️
Lulu's 👗
nostr:nevent1qqsx4d9kz3pl5a72pn9j8ycdsrja0dv03p2tv92cltsw8gltdh9wjhsppemhxue69uhkummn9ekx7mp0qgsr4uv8hlsqjgxcwp52d0xll3y0fvjp68vzt9xd89g3ngcgjyzpv4qrqsqqqqqpdgpmk5
Oddbean new post about login | logout
Notes by thebtcco | export