Hey - sorry for the delayed reply! Be sure to reach out to support@thebitcoincompany.com if you have queries or support requests.

We cannot cancel and refund a prepaid Visa once it's issued, which is why we recommend starting with a low value ($10) test card before scaling your purchases up.

Contact our support so we can troubleshoot with you, as we can likely find a merchant near you that'll accept the card. 

 Hi. Yeah, I only transferred 20 to the card. So thank you for this and I will try and contact you guys. Many thanks!