Oddbean new post about login | logout Strike has been terrible for me too. I keep getting flagged during the kyc process. They seem to want to expand everywhere instead of investing in good customer service
how can i help?
Even if you go through complete kyc succesfully Strike has an additional very questionable SHOTGUN kyc process where it blocks withdrawals and keeps your btc hostage. You are required to take a selfie which often fails and then you are stuck with hoping the support team helps you out, which often takes days…. Remove these shotgun kyc processes immediately, they do not work at all and are going against the bitcoin ethos. It’s terrible that you decided to implement such a dystopian kyc process like this in your app.
Yeah I think Primal's wallet is hooked up with Strike as well
I guess I just need to try to sign up again. I'm not sure if the kyc laws allow disclosure of why you are denied. Last time I tried, they had me resend my documents several times. After maybe 10 times (different pieces of mail). I got approved and was able load up my fountain wallet. A month or two went by and I found my account was 'under review' when I wanted to spend fiat to give a business sats.
can you DM me your username? that doesn’t sound right. sorry about this. i’ll take a look
I'm not understanding why if I've bought sats that I can't immediately send sats. I want to practice spend and replace. If I can't do that for a bunch of smaller (let's say sub-$100) purchases, then it's really hard to justify using strike as a platform for anything other than efficient DCA. In that regard, it's as good as it can be given the onerous KYC requirements. (I'm not blaming you for those, just to be clear.)
how are you buying the bitcoin? if you’re using ACH, it’s likely because we don’t know your account well enough yet and it’s a fraud protection. every other payment method we offer has instant withdrawals up to any size outside of ACH. if you’d like you can DM me your username and i’m happy to take a look at your limits