Thing is I think I know the option I want but I'm not *sure* as what I'm dealing with is a process that got quirked. I'm not initiating a process. A human could probably clear this up in a few seconds. If I could figure out how to route to one.
Follow-up thing is: I've dealt with the PA and MO DMVs. In person. This is *very* outside of my wheelhouse, so even with a flowchart sketched out and (hopefully) all relevant data in front of me I'm still easily flustered/discouraged. The unfamiliarity is, honestly, overwhelming.