Across the board this is the case. The actual humans on the other end are the lowest tier of stupid because they are the only ones left to do the job. Everyone else saw the writing on the wall with the automated systems and ai hancuffs they walked out over the last several years. Good luck if ai decides you arent getting service, because the humans that still work there cant actually override anything
True, this is happening in many other areas too.
Atlas is shrugging