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miljan | 4 months ago (raw) | root | parent | reply | flag +1 
 Hey  @alejandro, that doesn't sound right. If you were able to activate the wallet and sends sats to it, the app shouldn't ask you for anything else at a later time. Are you really not able to withdraw? What is the error message you are getting?
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alejandro | 4 months ago (raw) | root | parent | reply | flag 
 Hi @miljan, I was able to send sats to the wallet prior to activating it. That is a design flaw. 

I can activate it but I need to provide you with my real email address and I refuse to do so. 

I don’t know why I can’t use my own wallet. https://i.nostr.build/ml537.jpg
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miljan | 4 months ago (raw) | root | parent | reply | flag +3 
 Okay, we can help you with this. I'll send you a DM shortly. 

As for your question, KYC is a legal requirement for offering a custodial wallet service; it is not our choice to collect this information.
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alejandro | 4 months ago (raw) | root | parent | reply | flag +1 
 For the record. Primal and @miljan solved this problem for me