In the most fiat possible resolution to this month-long ordeal, I found my account manager's boss and emailed him, explaining my frustration. An hour later and the account manager had magically fixed all the account balances.
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Imagine once settled, that instantly was sent into the abyss of Sha256 into its forever home.
Cell value on excel spreadsheet successfully updated from 500 to 50000
Big boss paid a clerk emergency overtime to do
sed -i '/lopp/s/500/50000/g' customer_funds.txt
They sent a request for JPow to print an extra 50k.
No need, just make a new entry on the excel sheet. Problem solved
What a racket, glad you finally got it resolved
Fiat is magical like that
it's a constant theme! I bypass the front lines & always try to deal with managers or higher even.