I was *very* polite in my email back to them. And I was *very* restrained in not CC'ing all my fellow breachers.
Oh, and while I'm ranting about financial institutions… "In order to get you up as a supplier, please provide a redacted copy of your bank statement. Screenshots are not acceptable." After a bit of back and forth, they accepted that modern business banks don't provide paper statements. Nor paying-in books. Nor cheque books. So, yes, they would have to accept a screenshot of a statement. Clownshoes everywhere today!