Microsoft Teams has launched a new ticketing service, designed to streamline internal support processes. The platform offers various plans, including a free tier, to suit different organizational needs. Key features include quota management, custom fields, and workflow, email notifications, and a dashboard for tracking tickets. Microsoft 365 Certification ensures the platform meets industry-standard security and compliance frameworks.

Source: https://www.teamswork.app/best-microsoft-teams-ticketing-service-desk