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 Choice is good for the customer. They know, and can decide best. 
 They actually don’t.

The average consumer only cares about 1 thing: convenience. Optimize for that or fail

If your experience is subpar in even 1 way your product is DoA 
 take the reason Y here & reconsider (pow chain for 1) 
 This is a customer choice, and developer offering 🤝