Did you create an account and then try to delete it to create a new one on same device? 

 Yes dear 

 You need to use the account you first made, 

 I forgot my password 

 https://media2.giphy.com/media/pWdckHaBKYGZHKbxs6/200w.gif?cid=586b07f0p53lzqb754qc8cg24v57njanvozyu9zly7wtu761&ep=v1_gifs_search&rid=200w.gif&ct=g 

 are u using a new account? 

 I opened the first account then I forgot my password I had to open another one 

 I created the first account forgot my password then created another one