thanks! That’s super helpful. Is the issue fixed for you now? 

If not, would you mind sending us a support ticket from the App? The place to do it is in Settings > Support > Contact Us. 

 I'm still having this issue. 

I am unable to do this.
https://i.nostr.build/SfFeuaprHFgD5PfS.jpg 

 ah, I’m sorry. reach out to our support team here: https://support.bitkey.world/hc/en-us/requests/new and our support team would help you out.