Oddbean new post about | logout
 nostr:nevent1qqs04zwza60a8dlmxnyujakae965esunnd0mu0asc4w3e4zyhjq9grgppemhxue69uhkummn9ekx7mp0qy2hwumn8ghj7un9d3shjtnyv9kh2uewd9hj7zxvdh7

One of the reasons apple is (was?) successful is they hide away a lot from end users. My parents are diehard apple fans for this very reason. So any non-custodial self-custody solution would have to have this level of hand holding. I have some doubt that you can have both hand-holding and non-custodial.

I can't recall where I read this story about Steve Jobs. It was during a design meeting for some tool on Mac and he says to his design team he wants users to click one button and the task they are trying to do gets done. Anything more than clicking one button is almost too much for some people.

Go to any store with self-service kiosks (McDonalds, Dunkin' Donuts, etc.) and watch how everyday people (with all due respect) struggle even with tools like that.

Granted, you can argue that these things might not be designed well. Fair enough. But I doubt it would be merely bad design.