You had a bad day, happens with any other kind of service as well. Good thing was you were still able to pay. We’ll make it better with time.
I think it’s important to tell it like it is and not sugar-coat things. We are nowhere near the Venmo level of “it just works” yet.
Venmo doesn’t work across borders, and even then, venmo goes down due to “internal issues” as well? https://x.com/venmosupport/status/1616928022871044097
Yes, but I’m not talking about cross-border payments and occasional server outages, which happen to every centralized service at some point or another. I’m just talking about how it took several attempts using multiple wallets to be able to pay one invoice on a random Tuesday evening.
I understand your frustration, I’m not saying there aren’t problems. I’m just pointing out that this could’ve happened to you even with venmo on a random Tuesday evening as well, it is a one off event, where none of your lightning apps worked. Lightning however is just a protocol. It does not go down. If anything I see this as a bad customer experience for @Wallet of Satoshi as a custodial wallet you should guarantee uptime. Maybe publish uptime stats, that’d give users a lot of confidence. All the other apps you listed a were self custody solutions which are always going to depend on your hardware, internet connectivity, and peers you’ve opened a channel with.
We do! https://status.walletofsatoshi.com/
Uptime for lightning nodes needs some work, but good job 👏👏👌👌
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