The story is, unfortunately, sickeningly familiar to anyone who pays attention to capitalist malfeasance. The story usually goes: 

A firm makes a decision to alter a product to be more competitive. (In this case, Philips was racing with competitors to create a quieter CPAP machine.) The decision turns out to be bad and harm customers. The firm, rather than protecting customers at its own cost, forges ahead and hides the harm, lies about it, denies it, until the weight of evidence is insurmountable and the firm belatedly takes steps to remedy the problem while fighting torts against it.

We could be talking about Philips or the Ford Pinto; we could be talking about cigarettes or fossil fuels. They all know; they know virtually from the first moment that they’re harming customers; they do it anyway.

https://www.scientificamerican.com/article/exxon-knew-about-climate-change-almost-40-years-ago/

2/ 

 There is a common trope among capitalist apologists, and especially among right-libertarians who imagine that capitalism could somehow survive and indeed thrive in the absence of the state:

Capitalists want to earn profits. Humble and honest, these simple folks want to sell their wares and provide services in mutually beneficial exchanges. Surely, in a truly free market, none of them would ever intentionally harm their customers, because this would reduce their number of customers, scare away new customers, and harm their reputation. In True Capitalism©️™️ , this couldn’t happen.

This is, of course, silly nonsense.

3/ 

 This is built and maintained by Philips. I hope they sue the pants off of you.

https://sphera.bomcheck.com/accounts