First of all, we’re talking about a combination of email, XMPP, and Cryptpad docs.  So the XMPP/SimpleX and Cryptpad are genuinely encrypted, and the email prevents against passive surveillance.  You can not honestly tell me that trusting random strangers for XMPP chat is better than self-hosting.  We deliver value by configuring all of these services to run a single 1 core VPS.

Your criticisms of ALL email are valid, but that doesn’t mean that controlling the software doesn’t offer stronger self-sovereignty and control over your communications, data, and accounts doesn’t have a leg up over just purely trusting proton.  Proton is a bigger risk for passive surveillance with it all being scanned, while as a VPS they have to go out of their way for it. 

 some of the protocols don't require trusted servers, but the picture you paint as the user locking you out is simply not true. I believe you offer a good service, but if users choose you under the impression of having sole access to the server/ram/disk/... it's just wrong, and that's what you are saying. 

 I believe we have a miscommunication, that’s alright let me clarify.

Simplified Privacy is technical support.  We don’t run the VPS.
We setup for you/customers services you like on a third party VPS that you pick, with your domain choice.

So we aren’t hosting the email, we’re providing the software and technical support.
The challenge is getting 3 services, with different web panels, to all work without issue.
So once we set it up, you lock US, meaning Simplified Privacy out. 

 admittedly I didn't know that, but it just changes the name of the entity that has full access to ones system. you should offer support to run this stack on a fully encrypted root server. 

 We do offer it on a root w/ encryption.  But as you just said, they can still snapshot memory as ALL email has this issue.
But there is still privacy above what proton has, and you get other services such as XMPP and Cryptpad with it, so its good for small businesses that need email to function 

 I meant root server as in contrary to vps. of you have exclusive hardware, you have a shot at real privacy. 

 Oh.  That'd be hella expensive for just email only.  But if you have a bunch of other stuff running too, then yeah