If people can't DIY without expert help, we've failed. Also, anybody on Earth can help for free. This is optional
Never said you failed i am stating someone wanting to try your product before buying may be shafted if there is no help in that regard. Idk why everyone is so heated. This is nostr we are supposed to be free to discuss and build what we want. Ofc community support is why I'd be worried if they are all behind your matrix instead of being on a open forum or etc...
There will be plenty of resources for DIY users to get help. We have our docs, we have https://community.start9.com which is always free, and there will be other free DIY people helping DIY people channels as well I'm sure