Depending on hkw long you have beennusing Strike, I have heard of a couple potential issues.

Some users started using Strike way back before you needed to enter ID or anything. These accounts were "grandfathered in" so to speak. But there was still a lifetime limit of something like $1000 that could be sent out of the wallet before needing to enter ID information.

If you have been using Strike for a few years and have never entered your ID, perhaps this is the limit that was hit.