So, I have to call my father's carrier. I called at 8:00 a.m. on the dot, which is when the office opens. Okay, maybe I called at 8:00:01. The second I called, a recording said the wait time was 45 minutes. It's like calling for Prince tickets back in the day, only at the end, you're rewarded with a cranky agent who has no idea who Prince is and repeatedly asks for your account number