You can move to an active approval model.

I don't know how many people try to use your support. Approving would be a hassle if it's a high volume, so, I get that having a paywall as an effective filter is appealing, especially since you're trying to grow. 

Honestly, I get it. I was just very surprised by $100, especially since I just got startOS running this week. 😅 

 Understood, we're not going to abandon DIY users. The $100 support server is for on-demand premium support from paid experts 

 Cool. 😁