I'd love to know if they're only testing releases in emulator or on physical devices.
Unless.... https://file.nostrmedia.com/p/d49a9023a21dba1b3c8306ca369bf3243d8b44b8f0b6d1196607f7b0990fa8df/1ac9ae00da3dbb00fb0ee3de0fe344455d1d8c2210ec45914d8529f46522ff88.png
Emulators are really popular with mobile developers these days. It wouldn't surprise me if their Q/A was all on the emulators.
We trying in both emulators and real devices also. If you are facing problem you may just feedback them and we will take care of it. as far as we know at the current moment everything is working fine.