Our Xfinity bill shot up because of an expiring 12-month discount, just as it did a year ago. So I called.

me: I noticed our bill went up and I was wondering if we could go repeat whatever pro-forma ritual we need to in order to secure a more reasonable charge again.

them: *laughing* thank you for understanding the situation, sir.

I always try to bear in mind that the customer service people I speak with are *way* more victimized by the shitty behavior of their employers than I will ever be.