It would sure be refreshing to hear a CEO or corporate board member do away with the corporate speak for once and simply say, "Yeah, that was really f*cking dumb. We regret that decision. Sorry" https://arstechnica.com/cars/2023/09/bmw-ditches-subscriptions-for-heated-seats-other-hardware-features
@603773e5 No, not a "dumb" move. The truth would be "That was an unbelievably greedy and exploitative move. Making products worse and more expensive for our customers purely for more profit is morally wrong. I'm sorry, I'm stepping down and seeking mental health help"