Initial relays have a lot to do with a good initial experience. I’ve seen similar issues in tests and cases where it was all a breeze. 

Profile editing IS a major pain - when things don’t save right away. Confusing and annoying. 

 I’ve offered guidance for labeling things but to this day most clients have ignored it I think. 

 Yep, and that is just shit IMHO, we should pay attention to how new user feels and experience things 

 Absolutely. 💯