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 @cf82808b Yes, dude wanted to know brand and model number despite my sending him a picture of the sign that had brand, model #, color swatches and handle/pull/knobs info. 
 @a3fff623 @cf82808b 
For me, reading a lot of text on my tiny phone screen is a major struggle, especially if my reading glasses aren't nearby. Tradespeople tend to do a lot of their communication hands-free when they're in transit between jobs. Still annoying but there could be reasons. 
 @cc5f5990 @a3fff623 My statement was a generalized one & doesn't only apply to tradespeople. (Although I will say that if a trade person knows they need glasses & then doesn't have them readily available, I'm not sure I would trust that tradesperson with whatever job I was considering them for.) A single occurrence is one thing- shit happens- but if it's a chronic problem the issue is not mine and I shouldn't be expected to be okay with their behavior (or incompetence, if it's re: a job.) 
 @cf82808b @cc5f5990 This guy has been working on our house for 20 years. He needs readers but he does most of his calls while driving, not wearing them. The thing is, once the job actually starts, his team supervisor is amazing and the work goes as smoothly as possible in remodeling. 
 @cc5f5990 @a3fff623 And if they do most of their stuff handsfree then I expect them to state that when I say, "Well, if you had seen my text/email, you'd know..." because I'm not a dick, but I also don't have time to waste on issues that could be resolved with clear communication.