I would just point them to @BitBox They got it all! The best HW wallet, guides. The simplest HW wallet I ever used. They also gonna add non-custodial Lightning support. You can buy BTC directly in their BitBox App. No brainer.
As for the backup - https://tinyseed.io Oh and Tangem HW cards can be used without the mnemonic seed at all. Looks like the easiest for the newbies! https://tangem.com/en/