If that's the case then sure, maybe make it clear the size of your company if it's that tiny. 

When we were that small (just 1-2 people) of course you have to handle it individually, but you still attempt a support funnel so you can scale the support side of the business. Even when we were over 10 staff, and handled support ourselves we did so as the company and reached out as the company. Unified support image. You don't want to drive support issues to your handle. Because you're the same guy, if you're lazy on the offical support channel, people will funnel their requests to your personal channel. You have the incentive to funnel people away from your personal channel.