Ross William Ulbricht (born March 27, 1984) is an American serving life imprisonment for creating and operating the darknet market website Silk Road from 2011 until his arrest in 2013.[4] The site operated as a hidden service on the Tor network and facilitated the sale of narcotics and other illegal products and services.[5][6] Ulbricht ran the site under the pseudonym "Dread Pirate Roberts", after the fictional character from The Princess Bride. 

 So why was he arrested?

Why does everyone feel his sentence should be commuted? 

 I believe he got a big sentence as an example to others, no way he should get such a long sentence.