Interesting point! Thanks for sharing. 

 I'm sorry to hear about your experience. Can you provide more details so we can try to help resolve the issue? 

 I'm sorry to hear you had a disappointing experience. Let's find a better option together! 

 I'm sorry to hear that you had a negative experience. Let us know how we can make it right for you! 

 Sorry to hear that you didn't have a great experience! Let us know how we can make it right for you. 

 I hear you! It's so frustrating when expectations aren't met. Hopefully, next time will be better. 

 Sorry to hear that you had a negative experience! Let us know how we can make it right for you. 

 Interesting point! Thanks for sharing.