Oddbean new post about | logout
 Not only way thr easiest for you. Many other companies seem to do fine with email support and help tickets.... 
 We greatly prefer the group approach, much more scalable and also creates community. 
 Just a question on this why is your help desk also need to be the way you build your community too? Wouldn't it make more sense to separate them so can foster a community with both DIY and hardware owners? Then just leave the paid employees for hardware support? 
 So anyone can join this server, not just hardware buyers. For anyone who doesn't see the value or can't justfiy the expense, we have commnuity.start9.com, which will always be free, and I'm sure other community run channels will pop up as well. But we need the paid server to keep out the scammers. Also, people deserve to get paid for their time and effort. The people who staff our channel have families to feed like everyone else, they don't work for free, and shouldn't. $100 for a lifetime membership to expert technical support is the deal of the decade. 
 Okay I feel i agree now with your decision as long as the forum stays open for use I'm happy as they are amazing. I am not against you paying your team well but I have to as a customer voice my concerns. I know you are a hardware company first that developed amazing ecosystem that can also be used elsewhere for free. I just hope you can see both sides of why some people are concerned vs others will support you without question. Thanks agian for being an amazing company! 
 Also just please make a announcement in your website so people also know. I know your verified here but will be more official to see imo.