when I was away yesterday a few emails turned up, and 3 or 4 of them say something like "need to arrange a wide ranging chat on the phone" my policy is "well, just pick up the phone then" you do not need to email me to agree a phone call I come from the generation where the telephone was the most valuable asset in the office call me, that's what businesses do don't ask for permission to call me! ta! https://www.proactive.ly/news/?page_id=244