Oddbean

None of these warehouses have good data, they handle most things via email (no kidding so little money involved) so we (and many other shops) get HOSED because parts are on back-order when customers paid, need a refund, overhead costs, shipping prices because of warehouse availability. It's a data nightmare

I understand. The email thing is very real and true. Even harder when ordering from overseas. I have a 66 Mustang in the shop that’s been sitting here for two months going on 3 for parts. Such is the nature of this business.. we don’t have to wait long if they sort those issues.

In resale that was the killer. Shipping to customers outside the US was such a pain we eventually just stopped. Felt bad, but many European customers were very demanding and unforgiving to a highly complex system that's mostly out of our control. Which is a huge bummer to those who needed to get parts from the US and we were the only ones that could get it. In the shop we had many customers just buy new trucks and scrap the 5 year old ones because it cost them more money sitting in the shop than on the road.

Haha yea. It takes a certain kind of madness to own an old American car here in Europe. I've partnered with other shops there for parts procurement. We pay a premium of course and the customer is made aware.

Dedication. That's pretty cool and I really hope you can continue to make that work for you and your customers! I'm happy I got out of auto for now, but I do miss all of the problems that need to be solved and no one to solve it. Just no really money investment, and it's super dangerous running up against so many law enforcement agencies and regulations.