Oddbean new post about login | logout Don't be afraid to tell a dev to GFY. Something that bothers me: when I see people post things like "I don't mean to upset/offend you" with an honest question or critique, or "I don't bother sharing my thoughts with devs because it's not received". Lets have some honest feedback on both sides hey? We create products we expect people to use, don't be shocked when people actually use them. I don't want to be in safe space. My nostr friends are critical thinkers, they speak their minds and critique. How am I supposed to grow if I don't hear honest and free communication? nostr:nevent1qvzqqqqqqypzphtxf40yq9jr82xdd8cqtts5szqyx5tcndvaukhsvfmduetr85ceqywhwumn8ghj7mn0wd68ytnzd96xxmmfdejhytnnda3kjctv9uq3wamnwvaz7tmzd96xxmmfdejhytnnda3kjctv9uqzp2d0pvcashxf7s67sx5pyqq2ygkh0d4nzhdfgmvfxpaymetrmuvyyrznhf
Be honest. Be opinionated (as long as you can listen to others). If someone gets offended, that's their problem. nostr:nevent1qqsg5xl5p4axa0dwxl0ee4w0ah25szljexw0sft23nlr3ect3ey3f2spremhxue69uhkummnw3ez6ur4vgh8wetvd3hhyer9wghxuet59upzqqm9x092su3hd9rdfe8aafxp5pzpak3cegkem9qhhvmqqm96406cqvzqqqqqqyp7ey03
thank you, Chip. i’m very into product development and design, talking to a bunch of users every week. my opener line is: > tell me only things you think might be hard to hear. these insights will help me improve, so don’t hold back. what i usually get in return is pure gold — as someone smart said “never let yourself end in a >friend zone< with your users.” ps. regarding nostr feedback… maybe you guys can enlighten me on this? #asknostr wasn’t any helpful this time. nostr:nevent1qqs0hnrq6ffqq78ftn8s68qztwqkq8awqx6tjuxdefaekqvcayyffycerkcgw
For sure. My time in support has taught me there needs to be some balance to keep a stable product, you'll never make 100% of users happy, but can't grow without listening. Support is expensive few companies even want to bear that cost, and usually don't, that's why us Americans always get Indian call centers XD
Yeah, I've worked support and had a lot of customer contact. In real life, customers aren't always mindless groupies.
Arguably most of them arent, at least not the ones that have the confidence to call you up. I haven't decided whether I like support or not. I like building things so I guess I can't do both but I really enjoy talking to users