Worst is that is expanding further to services too - when I started in IT we did all our own network cabling, server management, etc. Now more and more that gets outsourced, ending with cloud services, and inside the company there is no-one that can do any of that any more. Everything must be bought, everything becomes a subscription, and you just lose control of it. Worst is, you don't have internal qualified IT staff to even evaluate quality and manage the outsourced services.