A customer service agent begged me today not to penalise her in the feedback form, for not being able to help.

Recently, DPD responded to my “hire more drivers, so they don’t have to skip deliveries to make quota” complaint with “we are sending the responsible driver to training”.

I’m angry at how Capital isolates itself from responsibility by pitting workers against each other. If you could punch a shareholder instead of complaining to customer service, enshittification would stop overnight.