Then why not communicate that? I've been on both sides of this thing (user and developer), and I've noticed that communication (on both ends) is almost always the biggest issue in software.

When you respond with 1. Use Firefox and 2. Your emotion toward this is unhelpful, that doesn't at all communicate that you care and work is happening behind the scenes that outsiders may not understand (such as in this case).

I think we all need to do a better job of communicating, myself more than anyone else.

Thanks for your work, Vitor. I know how demanding and frustrating it can be, but it usually is communication breakdown