Software teams can improve resilience by acknowledging the importance of engineers' proactive responses, even when not on-call. This "slack" time allows for increased communication, cross-training, and learning from incidents. By broadening post-incident reviews to include social and technical aspects, organizations can create a more resilient future response.

Source: https://www.infoq.com/articles/adaptive-responses-resilience-software-operations/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=global