Update: Bitrefill has granted me a refund – thanks to everyone who drew attention to this. Have to say I am pretty disappointed that it took a public outrcry to get my money back, and I don't find this very fair treatment for people that may lack a public platform.

Still going to continue using their services as I've never had issues before, so I hope this will be the first and last time. Also hope that they'll work on improving their customer service and be more diligent in selection and description of products in the future to avoid situations like these for others.