Untrained staff at Amazon's One Medical miss urgent issues like blood pressure spikes and clots, according to new report
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Elderly patients of Amazon's One Medical are struggling to get adequate care, with call center employees missing major issues like blood pressure spikes and clots. The call center is staffed by contractors who receive about two weeks of medical training before responding to patient concerns. They have missed urgent issues like blood pressure spikes and sudden stomach pain with blood in one patient's stool. Instead of referring patients to urgent or emergency care, the call center staff scheduled future appointments, potentially overlooking life-threatening situations. Medical staff at the company flagged more than a dozen incidents as requiring immediate escalation. One Medical has faced patient privacy and care issues since Amazon's acquisition in 2022. Amazon developed a centralized team to respond to One Medical's senior patients in January, resulting in increased access to appointments. Since the acquisition, One Medical has reported losses, layoffs, and corporate restructuring.

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https://www.businessinsider.com/amazon-one-medical-missing-urgent-patient-safety-issues-report-2024-6