Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

https://media.wired.com/photos/65cfe6adf944584f3e5997df/master/pass/Air-Canada-AI-Chatbot-Refund-Business-1741637452.jpg

The airline tried to argue that it shouldn't be liable for anything its chatbot says.

https://www.wired.com/story/air-canada-chatbot-refund-policy/