It's possible you had issues with a Monero node, sure. It's possible.

But without a doubt, the end user using a Monero wallet is easier than self-custody Bitcoin lightning, especially if we're talking self-liquidity.  And this is why it's more easily controlled, because the end users give up custody/control, to make it easier.

There are other reasons as well, such as privacy, censorship, and legal complexity of layer 2 middlemen.