Delta has the best first class and Southwest has the best economy seats — see JD Power's airline rankings
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Delta Air Lines has been ranked as passengers' No. 1 pick for its first class by JD Power's airline rankings. Delta regained the top spot after coming in second last year to JetBlue Airways. JetBlue fell to second place this year, followed by United Airlines. Delta's premium economy class claimed the top spot for the second year in a row. Southwest Airlines took top honors in the economy/basic economy segment for the third consecutive year. Air Canada ranked last in customer satisfaction in the first/business class and premium economy categories. Frontier Airlines finished last in the economy/basic economy segment. The study found that trust and ease of travel have superseded price as key driving factors for consumer satisfaction. Media coverage can significantly affect consumer trust in airlines. JD Power's 2024 study is based on responses from 9,582 passengers who had flown on a major North American airline within the previous month of completing the survey, which was conducted between March 2023 and March 2024.

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https://www.businessinsider.com/best-and-worst-airlines-us-canada-customer-satisfaction-delta-southwest-2024-5