The true (and surprising) cost of forgotten passwords

Password resets are expensive because their hidden costs can quickly add up.

When an employee forgets their password, there are some obvious expenses — for example, the time your help desk employee needs to verify the user’s identity and implement the reset.

Research from Forrester estimates the average password reset cost is $70, including direct (IT staff time) and indirect costs (lost productivity). That means if you handle IT for a mid-sized organization with 1,000 employees, and each employee only needs a password reset two times a year, you could be spending $140,000 annually on password resets.


See more: https://www.bleepingcomputer.com/news/security/the-true-and-surprising-cost-of-forgotten-passwords/

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