No no! The Web - it didn't go wrong in 1989! Not entire story here.... The web and related tools at the time were limited to academia and government....

The National Information Infrastructure Act of 1993, was passed by the U.S. Congress in July of that year,.... "with  the requirement that the National Science Foundation (NSF) allow public access to applications of computing and networking advances that had previously only been made available to universities, libraries, and government agencies over the NSF Network or NSFNET."

Then Clinton signed the Telecommunications Act of 1996

The goal of the1996 law was to "let anyone enter any communications business – to let any communications business compete in any market against any other."[2] The legislation's primary goal was deregulation of the converging broadcasting and telecommunications markets.[3]

All of which led to the Dot Com boom boom bust bust.

In my opinion without the commercialization aspect we would not have anything near what we have today. Tim Berners Lee is an academic, they like to do theoretical things and not pleb or commercial things.

Ref:
https://en.wikipedia.org/wiki/Telecommunications_Act_of_1996
https://internethistory.org/commercialization/