It's a nightmare, as soon as you ask anything with the word help or issue or anything related, you get spammed by bot (or not) inpersonating admin or reputable people in the channel. There should be a way to mitigate that, no? Like a reputation system, or only having PM from users that have an old enough account or are admin in a group you are in or something else.
I even end up once in a complete fake support group for a Bitcoin wallet that was at the top of the results for having more (fake) members than the official group.

Also some migrate Discord, like Umbrel recently, but it's not much better there and Discord and the communities on it are so hard to use and confusing that I can simply not use it propely most of the time. Am I an old idiot or what? Why do you need dozens of channels, bots, pinned posts all over the place. Everytime I'm force to join a support community there I'm like: where should I start? Where can I search for similar questions already posted?

In the end I prefer much more a classic forum for support but these (like Umbrel one) seam more or less deserted or just populated by hopeless users looking for help and 1-2 superheros answering almost everything they could (like nostr:npub1lxktpvp5cnq3wl5ctu2x88e30mc0ahh8v47qvzc5dmneqqjrzlkqpm5xlc at the time, thank you so much for all you did and still do).