They are like: unfortunately you are not eligible to get your refund cause we have provided compensation before!

That's like saying: "I'm not going to say sorry for Punching you in the face this time cause I said sorry last time. 

nostr:nevent1qqs9r5che3034n3h4ujfwkmpnqt2ucltk52lgppavg4dfefrfam0nxgpzdmhxue69uhk7enxvd5xz6tw9ec82c30qgs06cufly2t8mmrcu4tz50etpfxapwpy70mru6g2z4f2nps5gg4zhgrqsqqqqqphx086c