I got it back and to their credit, they charged me a grand total of ¤0🇳🇴.

I didn't ask why but I guess they felt bad for me waiting three weeks. 

Sometimes it is worth complaining. 😉 Indeed I should have done it sooner.

https://cdn.masto.host/velocipederidercom/media_attachments/files/113/554/958/555/421/256/original/40d53a9f4c8d0b4e.jpeg