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 They are fine pieces of software that make it as easy as possible to use Lightning in a self-custodial way. That was never in question.

The UX issues exist at the protocol level, they are stuff that apps can't easily solve.

Things like: the need to run a service 24-7, liquidity management, incoming liquidity, routing and failed payments. Not to mention the overreliance on lnurl which has a whole different set of requirements 
 While I agree those are all issues, there is no technology without tradeoffs. I personally don't think that those make lightning unusable or even especially difficult, and they are problems which exist with lots of internet technologies.

It will continue to get better and different layers with different tradeoffs will start to be more popular. 5 years ago, there barely was a lightning network. Now, it likely accounts for the majority of Bitcoin transactions (not by volume obviously but by quantity). 

For better or worse, probably over half the world is waiting until their bank offers a Bitcoin checking account before they decide to try using it. And that isn't because of a small blocksize or high fees, blocks are basically empty right now. So let's not break a good thing. 
 I agree with most of what you said. I like LN, that's why I dedicate time and money on it.
But I'm not pretending it has good UX. 
 Fair enough. I agree with that too, and I look forward to seeing cool new ways to make it easier to manage. Ideas like Ark or CTV seem interesting but there clearly isn't demand yet for new solutions for scaling to be brought to production.