**Apple pens memo to retail teams on how to manage FineWoven complaints: ‘A luxurious microtwill’**

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Apple’s new FineWoven cases for iPhone 15 are looking like a surefire flop (https://9to5mac.com/2023/09/25/apple-finewoven-cases-hands-on-terrible/) so far. Now, in response to the blowback, Apple has sent a new memo to its retail employees with guidance on how to address customer questions on things like FineWoven’s durability, material structure, and more.

more… (https://9to5mac.com/2023/09/25/iphone-15-finewoven-complaints-retail-stores/#more-910427)

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