Ex-HubSpot exec Elias Torres has launched Agency, an AI-powered startup designed to automate tasks traditionally handled by customer success managers. The company raised a $12 million seed round led by Sequoia and HubSpot Ventures. Agency's AI gains a deep understanding of each customer from various data sources, allowing it to anticipate their needs. The startup aims to free up time for CSMs and improve customer satisfaction.

Source: https://techcrunch.com/2024/10/16/after-selling-drift-ex-hubspot-exec-launches-ai-for-customer-success-managers/